What Our Clients Say

We work with Switchback Email Marketing as a “run your own program” client, but we never feel like we’re on our own. Their team is consistently helpful, detail-oriented, and a pleasure to work with.

Any time we have a question or run into an issue, big or small, they’re willing to jump in and help. To be honest, they aren’t really focused on email. They are focused on conversion. They genuinely care about getting things right and about supporting us to be successful, which makes a real difference.

While we technically “run our own program”, there’s no question we wouldn’t be nearly as effective on our own without Switchback behind us. Just good people doing solid work you can rely on.

Partnering with Switchback Email Marketing has truly been a game changer for Sanders Beach Rentals. Since bringing them on, we’ve seen significant growth in subscribers, stronger engagement, and a clear increase in ROI coming directly from our email efforts.

Ryan and Alicia have gone above and beyond to customize our platform, both internally and outward-facing, in ways that actually fit our business (and our branding… which matters a lot to us). Ryan, especially, has invested an incredible amount of time teaching, guiding, and walking alongside me as I learned the system. He didn’t just “turn things on” and walk away; he empowered me to truly understand and use the platform at a deeper level. And yes, Ryan, thank you for all of those sidebar Google Meets with me. They did not go unnoticed.

Alicia’s work on email customization has been just as impressive. We are very particular about our brand design, and she not only respected that, she elevated it. She took our existing designs and added an extra layer of creativity and polish that has kept users engaged and ultimately helped drive larger bookings. (One day I’ll impress her by having all my thoughts together before the day we send an email… but today is not that day.)

We already knew how to design emails and were doing that on our own, but bringing on Switchback opened our eyes to what was possible beyond the basics. Their knowledge, strategy, and ability to push things further have completely changed how we approach email marketing.

Most importantly, Switchback truly listens. They don’t take over, they partner. They align with our wants and needs, work alongside us, and invest in our success as if it were their own. We’re proud to partner with a team that brings real expertise, care, and a genuine commitment to collaboration. All in all, you’d be foolish not to work with them. They are true game changers.

Before the inception of Switchback, we had the pleasure of working with Ryan in the email marketing space, where he quickly became a trusted part of our team. When Switchback opened, we jumped at the chance to work with him again and I would say it is easily one of the best decisions we could have made. When you work with the team at Switchback, you are getting a full package deal. They bring together both sides of the process that are equally as important—mastering the technical build and send while also delivering creative design that is both engaging and on-point aesthetically. With their finger on the pulse of the vacation rental industry, they act like an extension of your team—bringing fresh, innovative ideas and a genuine investment in your success. Where other vendors fell short, their service steps in and fills every gap flawlessly.

Ryan at Switchback consistently turns our data and ideas into strategies that deliver real, measurable success. His creative campaigns connect with our audience in fresh and powerful ways—he’s super smart and a trusted part of our team.

If you want to be in the email game, you should really be with people who do it the best. In my opinion, Switchback does it better than anybody I’ve ever seen.